Michelle Watson

Controller, Stride Credit Union

Career:

Start in the credit union system: April 2019

In high school, Michelle wanted to pursue a career in athletic therapy, since sports have always been an important part of her life. She began her university studies in kinesiology before discovering a growing interest in business, which changed her academic focus.

After completing university, Michelle worked as a personal trainer, but when an opportunity to start a career in the credit union system came up, she took it.

Michelle joined Stride Credit Union in April 2019 as a Member Experience Associate (MEA), working on the front line and gaining valuable firsthand experience with members and operations. Not long after, she took on a new role as Deposit Administrator, and by January 2020, she moved into the finance department as a Financial Analyst. In February 2023, Michelle accepted her current role as Controller. With an educational background in accounting, her progression into finance was always a clear goal and a natural fit.

A typical day:

Michelle’s day typically begins with morning reporting and reviewing transactions from the previous day. From there, no two days look quite the same. Her role spans a wide range of responsibilities, including preparing financial statements, monitoring and balancing general ledgers to ensure accuracy, supporting departmental projects, completing regulatory reporting, and computing profitability to help inform decision-making.

Continuous learning and improvement:

Driven by a strong commitment to growth, Michelle seeks out new projects and opportunities – even when they fall outside of her usual scope. She embraces new challenges as learning experiences and continues to invest in her professional development by taking additional finance and accounting courses to expand her knowledge and capabilities.

Keys to success:

Throughout her career at Stride, Michelle has been fortunate to work alongside teams that believed in her and encouraged her to grow. With each role change, she was supported and challenged to take the next step, which helped her get where she is today. That support, combined with her willingness to say yes to new opportunities, has been a key driver of her success.

Recommended reading (or other resources) for young leaders:

Some books Michelle has enjoyed reading include Atomic Habits by James Clear, Leaders Eat Last by Simon Sinek and The Hard Thing About Hard Things by Ben Horowitz.

Guiding principles:

Shaped by her background in sports, Michelle draws inspiration from advice she once received from a former coach: “hard work beats talent when talent doesn’t work hard.” That message continues to guide how she approaches her career and life. She believes there is no substitute for hard work and consistently strives to give her best. She believes in leading through example and empowering others through her actions.

CUYLM participation:

Michelle’s service on the CUYLM Executive Committee from 2023 to 2025 was an important chapter in her leadership journey. Through this experience, she gained the confidence to lead, the opportunity to contribute to meaningful change, and a deeper appreciation for the credit union system as a whole. It broadened her perspective and reinforced her commitment to making a positive impact – both within her organization and beyond.

Registration is open for the 2026 CUYLM Conference, Rewired Leadership: Thriving Through Change and Connection, taking place April 23–24, 2026, at the Clarion Inn & Suites in Brandon, MB.

Designed for young leaders (40 & under) in Manitoba’s credit union system, this two‑day event features engaging keynote speakers Sandra McDowell, Jay Kiew, and Steve Fredlund, along with Paul Holden delivering a State of the Credit Union System address. Attendees will enjoy valuable learning, meaningful connections, and practical leadership insights.

Conference registration includes:

• Thursday evening networking event (7:00 PM)

• Professional headshots at no additional cost

• Meals and snacks both days, including Friday breakfast

🗓️ Registration closes Friday, April 10, 2026
🔗 Learn more and register here.

We look forward to seeing you there!

In March, we launched our 2026 CUYLM Mentorship Program, making 25 successful mentor–mentee pairings across the Manitoba credit union system.

This year’s program includes representation from 11 credit unions and system partners, including Access Credit Union, Assiniboine Credit Union, Belgian-Alliance Credit Union, Compass Credit Union, CUCM, CUYLM, Fusion Credit Union, Me-Dian Credit Union, Rosenort Credit Union, Steinbach Credit Union, and Stride Credit Union.

This collaborative initiative reflects the cooperative values at the heart of the credit union system and provides a meaningful opportunity to invest in young and emerging leaders. The CUYLM Mentorship Program continues to strengthen relationships across organizations while supporting leadership development and long-term system sustainability.

We look forward to another impactful year of learning, connection, and growth.

We’re proud to continue our province‑wide Member Service Excellence Spotlight, which recognizes outstanding service across all credit unions. It’s a chance to shine a light on your amazing colleagues!

One inspiring nominee per quarter will be selected to receive a gift card and be featured on CUYLM’s platforms (with their permission, of course!).

Nominate a teammate or share your own story of outstanding service in 2026 using the form below:

CUYLM's Member Service Excellence Spotlight - Nomination Form

Submissions for this quarter are now open and must be received by Tuesday, March 31, 2026.

Exceptional member experiences happen in every corner of our credit unions — not just at the front line.

You may have recently:

• Seen an employee provide thoughtful guidance on products or services

• Observed someone take extra time to educate a member about fraud prevention and financial safety

• Helped advocate for a member to receive a loan or deposit solution that truly fit their needs

• Watched colleagues collaborate behind the scenes to resolve a complex issue

• Noticed an individual go above and beyond to ensure a member felt supported and valued

Great service can come from any role, including member service, lending, IT, operations, contact centers, and leadership. If you’ve witnessed a moment that stands out, this is an opportunity to recognize the impact it made.

Zachary Kirkness

Member Service Representative Supervisor, Me-Dian Credit Union

Career:

Start in the credit union system: June 2025

Football was Zachary’s passion throughout high school, and it has remained an important part of his life ever since. He played in the junior football league in British Columbia for several years, returned to play in Winnipeg, and later transitioned into coaching.

Outside of football, he built a career in retail, working his way up to a store manager role.

In 2025, while seeking a career change, Zachary learned about an opportunity with Me-Dian Credit Union. He joined as a Member Service Representative (MSR), and through his dedication and growth in the role, advanced to the position of Supervisor.

A typical day:

On a typical day, Zachary provides support to members and answers their questions. He also serves as a go-to resource for MSRs, stepping in to provide clarification and hands-on support when needed. He enjoys helping both members and colleagues. He also completes various in‑branch responsibilities assigned to him to keep daily operations running smoothly.

Continuous learning and improvement:

Zachary isn’t afraid to ask questions, whether the task is big or small. He believes indulging your curiosity is a great way to learn, and he uses every opportunity to build his knowledge and grow his skills.

Keys to success:

Key to Zachary’s success is the strong support system around him. In his personal life, his family and girlfriend have played an important role, offering steady encouragement and care. In his professional life, his manager, the MSR team, and the broader Me‑Dian Credit Union staff have all contributed to his growth by being consistently helpful and supportive.

Recommended reading (or other resources) for young leaders:

Zachary recommends The 7 Habits of Highly Effective People by Stephen Covey, a book he first encountered when he began working at Me‑Dian and chose to read on his own time. He finds it is an eye‑opening guide that encourages greater productivity, personal growth, and long‑term success.

Guiding principles:

Hard work beats talent. That’s a principle Zachary learned during his football career, and he carries it with him every day. Whether he’s at work or coaching on the field, he puts full effort into everything he does, and this dedication is the foundation of his success.

Credit Union Young Leaders of Manitoba (CUYLM) invites you to participate in our 2026 CUYLM Mentorship Program. 

The program facilitates formal mentorship relationships between credit union employees across Manitoba, pairing young/emerging leaders with mentors to share knowledge and experiences, develop leadership skills, and build connections. 

Are you a young/emerging leader in your credit union? Are you self-driven to engage in a mentoring relationship? Are you seeking mentorship as part of your career development journey? Then you are encouraged to apply to become a mentee. 

All mentors are experienced leaders within the Manitoba credit union system. 

Important Dates 

• Friday, February 27: Deadline for mentee applications 

• March to November: Mentorship Program period 

Apply Now 

Visit the Mentorship Program page for detailed information about the program and to submit your application.

Questions 

For questions about the Mentorship Program, please contact us.

Kelli Zeiler  

Manager of Talent, Learning and Development, Fusion Credit Union 

Career: 

Start in the credit union system: 2012 

In high school, Kelli wanted to become a teacher and even went to university for a semester before realizing this path wasn’t the right fit.  

Kelli began her career in the Manitoba credit union system in 2012, joining Dauphin Plains Credit Union as an Executive Assistant. In 2013, the credit union merged to form Catalyst Credit Union, and in 2017 she stepped into the role of Human Resource Manager.  

Following another merger in 2018, Catalyst became Fusion Credit Union, where Kelli has served as the Manager of Talent, Learning and Development ever since. She describes her career within the credit union system as the most fulfilling work she’s done, adding “You can definitely call me a lifer”. 

A typical day: 

Kelli says every day is truly different, and that variety is something she enjoys. Although she’s often juggling a range of responsibilities, her top priority is supporting employees whenever they need her. As Fusion’s change practitioner, she also plays an active role in high-priority organizational projects, which keeps her schedule full and her work engaging.   

Continuous learning and improvement: 

Kelli is dedicated to continuous growth, actively seeking out opportunities that both challenge and inspire her. By engaging in cross‑functional projects, she expands her skill set and gains a deeper understanding of the credit union as a whole. 

Keys to success: 

Kelli strives to continuously prove herself through her work, demonstrating persistence and commitment in everything she takes on. She focuses on building trust by being dependable, transparent, and results oriented. This approach has allowed her to earn credibility, strengthen relationships, and positively contribute to team and organizational success. 

Recommended reading (or other resources) for young leaders: 

For young leaders, Kelli recommends resources that encourage reflection, build practical skills, and support continuous growth. She’s currently enjoying The Pivot Year by Brianna Wiest. She also highly recommends the eLeadership Academy, which offers a variety of leadership-focused courses that are both practical and engaging – making it an excellent resource for developing confidence, capability, and self-awarenessawareness as a leader. 

Guiding principles: 

The principles that guide Kelli are motivation, persistence, trust, and continuous learning. She believes trust is earned over time by being reliable, accountable, and open to collaboration. Above all, she values connection and community, and she’s driven to contribute to the success of others and the credit union system. 

CUYLM participation: 

Kelli served on the CUYLM Executive Committee from 2023 to 2025, an experience she says had a meaningful impact on her career progression. CUYLM gave her valuable opportunities to connect and collaborate with like‑minded individuals across the broader credit union system. She credits the program with helping her build confidence, expand her network, and develop relationships and experiences that played an important role in both her personal and professional growth. 

We’re thrilled to recognize Jonathan Caballero, Member Service Representative from Compass Credit Union as our Member Service Excellence Spotlight winner for Q4 2025!

About a year ago, Jonathan began his journey in the credit union system with a genuine curiosity about banking and finance after visiting the Compass branch in Brandon. Coming from a retail background and while taking English courses, he made the transition with determination and a strong desire to learn.

Today, he’s thriving as a Member Service Representative (MSR) and continues to invest in his growth by taking courses, such as lending, to better understand the credit union system. While he’s still discovering where his long-term path may lead, one thing is certain: he truly enjoys serving members.

He was nominated after a co-worker noticed a member was having issues with their online banking. After visiting the branch several times, he took the time to write out instructions for her so she would have better guidance. The member was sincerely appreciative of it, and it is just one of many times Jonathan puts members first.

He goes above and beyond every day, always putting himself in members’ shoes. He understands that not everyone’s situation is the same, and he does everything he can to support them with patience, empathy, and care.

For him, every member who walks into the branch deserves the same level of respect. He treats members like family, not like a number, building real connections and making sure they feel comfortable and valued.

His advice? Treat people the way you want to be treated. If someone comes in having a bad day, he makes it his goal to help turn it into a better one.

Ian Gould 

Manager, Retail Loan Administration, Access Credit Union 

Career: 

Start in the credit union system: 2012 

Ian never expected to build a career in finance. He had ambitions to study medicine, but a summer job at the local credit union in Lac du Bonnet, Manitoba changed everything.  

At 16, he joined Sunova Credit Union as a casual Member Services Representative. This opportunity quickly grew into a passion for helping people achieve their financial goals and showed him firsthand how credit unions strengthen the communities they serve. He discovered the skills he was developing – relationship building, problem‑solving, and leadership – were things he truly enjoyed.  

The position was originally meant to fulfill 40 hours of work experience for school credit, but he surpassed those hours with ease and was offered a permanent part-time role in the summer of 2012. He continued working with Sunova Credit Union throughout high school and into university while studying in Winnipeg. 

In 2015, when Sunova opened a new branch in the south end of Winnipeg, Ian transferred there as an Associate. Rather than finishing his university degree, he decided to fully immerse himself in gaining hands-on experience within the credit union. This decision accelerated his growth, leading him first into lending and later into the role of Supervisor, Member Service. 

In 2020, Ian embraced a new challenge by joining Access Credit Union as Manager, Retail Loan Administration. This role marked a significant step forward, requiring him to lead a large team through multiple mergers and oversee a department in which he had no prior technical background. The experience tested and strengthened his leadership capabilities and adaptability. 

Throughout his career, Ian has remained committed to continuous growth, investing in professional development and leadership training. These opportunities have deepened his expertise and prepared him to take on increasing levels of responsibility within the credit union system. 

A typical day: 

Ian says no two days look the same in his role. His work can range from supporting his team through challenges to engaging in strategic planning for long-term success. A significant part of his focus is on modernization – evaluating the credit union’s systems and identifying opportunities for process improvements and technology enhancements. He also spends time collaborating across departments to ensure alignment on initiatives that drive efficiency and enhance member experience. His work requires him to balance immediate operational demands with forward‑looking strategies that position the credit union for continued growth and innovation. 

Continuous learning and improvement: 

For Ian, continuous learning and improvement is a core part of leadership. He believes leading people is never a “check-the-box” exercise where completing a program means you’re done. It’s an ongoing process that evolves as teams, technology, and member expectations change. He approaches this with curiosity and a commitment to growth.  

Ian actively seeks out new skills, techniques, and tools that strengthen his ability to lead. This includes staying current with industry trends, participating in leadership development programs, and engaging with peer networks to exchange insights and best practices.  

His priority is ensuring his team feels supported, valued, and coached in ways that reflect their individual needs and aspirations. By embracing continuous learning, Ian adapts his leadership style to meet today’s challenges while positioning himself and his team for the opportunities ahead. 

Keys to success: 

Ian says the greatest contributors to his success have been adaptability and a commitment to continuous learning. This mindset has allowed him to navigate change effectively. 

Throughout his career, he has embraced new opportunities, even those outside his comfort zone, and treated them as catalysts for growth. One example was stepping into a leadership role in Retail Loan Administration without prior experience in the department, a challenge that required him to learn quickly, build relationships, and guide his team through significant change. 

He believes success is rooted in staying curious, welcoming new challenges, and investing in the development of both people and processes. 

Recommended reading (or other resources) for young leaders: 

One resource Ian highly recommends for emerging leaders is Talk to Me Nice by Minda Harts – a helpful read for those who want to build trust within their teams and strengthen workplace relationships. The book introduces the concept of “trust languages”, helping leaders understand their own trust triggers and how to respond when trust is broken or not recognized. Ian believes these insights are invaluable for creating a culture of transparency and psychological safety, which are essential for effective leadership today. 

Guiding principles: 

The principles that guide Ian as a leader are authenticity and a deep commitment to diversity, equity, and inclusion. For Ian, being authentic means showing up as his true self – transparent, consistent, and genuine in every interaction. He believes authenticity builds trust, and trust is the foundation of strong leadership and meaningful relationships. 
Equally important is fostering an environment where diversity is celebrated, equity is prioritized, and inclusion is non-negotiable. To Ian, this means creating spaces where every voice is heard, every perspective is valued, and every individual feels they belong. Leadership, he says, is not about uniformity, it’s about embracing differences and leveraging them to drive innovation and growth. 
These principles guide every decision Ian makes and every conversation he engages in. They remind him that leadership is not just about achieving results; it’s about empowering people, removing barriers, and ensuring that success is shared by everyone. 

CUYLM participation: 

Ian joined the CUYLM executive committee in 2024, stepping into the role of Vice Chair in 2025. In 2026, he enters the third year of his term as Chair. 

Ian says CUYLM has had a significant impact on his career progression by providing opportunities for leadership development, networking, and exposure to broader credit union system initiatives. Through CUYLM, he’s been able to strengthen his strategic thinking and collaboration skills – capabilities that have directly supported his ability to take on more complex responsibilities in his role.  

CUYLM has also connected him with leaders from across the country, allowing him to share experiential insights and learn from diverse perspectives. These opportunities extend well beyond provincial borders, giving him a national lens on leadership within the credit union system.  

Overall, Ian credits CUYLM with preparing him for future leadership opportunities and significantly expanding his professional network across Canada. 

Bradley McEachern

Chief Lending Officer, Rosenort Credit Union

Career:

Start in the credit union system: 2010

Bradley wasn’t sure what direction to take after high school. He decided to pursue a Business Administration diploma at Red River College, but his career path remained uncertain – until 2010, when he was offered a position as a Member Service Representative at Access Credit Union in Morris Manitoba.

Bradley recalls being quite shy in those early days, but was fortunate to be taken under the wing of an incredible group of women who mentored him and helped build his confidence. This experience gave him a deep appreciation for supportive team cultures.

Bradley later advanced into an Account Manager role, and in 2013, transitioned to Rosenort Credit Union. He spent several years as an Account Manager before being promoted to Loans Manager in 2017.

Today, Bradley is the Chief Lending Officer at Rosenort Credit Union, responsible for overseeing all lending operations. His journey has taken him from learning the basics at the counter to managing the strategic lending direction of the organization.

Bradley is a firm believer that the cooperative system is a great place to build a career, and fifteen years later, he is grateful for the opportunity that first set him on this path.

A typical day:

While every day looks a little different, Bradley’s team is always an important priority. He makes a point to stay connected with them daily – whether providing guidance on complex lending decisions or simply checking in on them personally.

In addition, a large portion of his time is dedicated to governance, including preparing board reports and collaborating with regulators and auditors.

Equally central to Bradley’s role is maintaining strong connections with the credit union’s membership and ensuring member needs are met. “At the end of the day, everything we do is about serving them,” Bradley says.

Continuous learning and improvement:

Bradley lives by the philosophy that growth only happens when you step out of your comfort zone, so he always has a “reach goal” on his calendar.

Professionally, he is currently enrolled in the Cooperative Management program at St. Mary’s University to deepen his technical understanding of the industry.

He also challenges himself personally to avoid stagnation. Last year, he signed up for his first triathlon despite not knowing how to swim – spending the winter in lessons to prepare. He also joined a “Dads Dance Group”, learning a choreographed routine to a Will Smith mashup and performing in front of 800 people. For Bradley, the willingness to be a beginner and to learn something new directly informs his approach to leadership.

Keys to success:

Bradley attributes his success to the fact that he’s always been part of a strong team. Growing up, he played competitive hockey and baseball, and being in leadership roles on those teams taught him early on that you cannot win alone.

He’s been fortunate to have incredible coaches who modeled what good leadership looks like, and a supportive wife who encourages him to take on new challenges. Having that strong support system – both professionally and personally – gives him the confidence to push himself and lead others effectively.

Recommended reading (or other resources) for young leaders:

Bradley cites Planet Money and Freakonomics as his go-to podcasts – engaging resources that not only entertain but also offer a compelling look at how the global economy shapes everyday life and decision-making.

Closer to home, he enjoys The Wealthy Barber with David Chilton, where guests provide valuable insight into the Canadian financial landscape. For Bradley, listening to these podcasts is a way to stay current while reinforcing his belief that finance is ultimately about people, not just numbers.

Guiding principles:

• Servant leadership – Supporting others, not commanding them.

• Courageous vulnerability – Bradley is willing to be a beginner.

• Collective success – The team is stronger than the individual.

• Disciplined preparation – Set goals and achieve them

CUYLM participation:

Bradley served on the CUYLM Executive Committee from 2018 to 2020, an experience he says had a huge impact on him. Through his involvement, he had opportunities to connect with many great leaders and passionate cooperators across the credit union system.

We’re thrilled to recognize Daniela Damm, Member Service Representative from Access Credit Union as our Member Service Excellence Spotlight winner for Q3!

After 15 years in the dental industry, Daniela decided to take a leap and completely change careers. During her daily commute from St. Malo to Winnipeg, she spotted a job posting and thought, why not try something new?

One year later, Daniela says working in the credit union system is so much more than she imagined. She loves connecting with members, investigating unique situations, and building relationships. Every day brings something different, and the team at Access Grunthal branch has been phenomenal.

What drives Daniela to go above and beyond? Members. She is passionate about understanding their perspectives, helping them through challenges, and making their experience exceptional. She turns moments of waiting—like when technology is catching up—into opportunities to build and strengthen relationships.

Her dedication earned her a Member Service Excellence Spotlight nomination from her supervisor.

During a routine interaction, Daniela’s sharp attention to detail led her to notice something unusual. Taking the initiative to investigate, she uncovered that a member had been targeted by a scammer. Thanks to her diligence and sound judgement, her credit union was able to act swiftly to protect the member. Her efforts in going above and beyond for the member did not go unnoticed and is just one of many examples of Daniela’s dedication to delivering A+ service.

When asked what being part of a co-operative means to her, Daniela shared:

“Being part of a co-operative for the first time has been eye-opening. Moving from a privately-owned dental office to a member-driven organization has taught me so much about collaboration and community. Even though Access is a large company, this branch feels like family.”

Her advice: Give members your heart. See things from their perspective and go beyond the transaction. We’ve all been in their shoes—be the person who makes a difference.

Congratulations, Daniela, for being selected for the Member Service Excellence Spotlight in Q3!

We are currently accepting nominations for Q4! Nominate your colleagues before Wednesday, December 31!

Member Service Excellence Spotlight - Q4 Nominations Open Now! — CUYLM

Hart Garfield 

Corporate Account Manager, Assiniboine Credit Union 

Career: 

Start in the credit union system: 2014 

In high school, Hart was drawn toward two very different career paths: one working with numbers, and the other as General Manager of the Winnipeg Blue Bombers. Today, his professional journey has taken him down the numerical route, and he couldn’t be happier with how things turned out. Rather than managing a football team, Hart now manages a portfolio of commercial members. His role allows him to problem-solve, deliver tailored services, and offer advice to help his members achieve their goals and aspirations. 

While Hart was studying in school, he worked part-time as a teller at a credit union. After graduating, he received an opportunity as an underwriter in the Business Financial Centre at Assiniboine Credit Union. After three years in that role, he started as a Commercial Credit Adjudicator, where he reviewed and approved commercial loan applications. Afterward, he re-joined the underwriter team, this time as the Senior Underwriter. This led to his current role as an Account Manager.  

Hart has spent three and a half years as an Account Manager, first Senior and now Corporate. He says every role he’s held helped him develop and grow his skillset in different ways, and he is truly grateful for each role he’s taken on.  

A typical day: 

As a Corporate Account Manager, Hart says every day is a little different. Most days involve member contact – either through emails, phone calls or in-person meetings – to handle requests, solve problems or check in. Hart maintains close relationships with all his members, staying informed about their evolving business needs. This ongoing connection helps him ensure he and his credit union deliver the right support and resources to help them succeed. 

This regular contact often leads to new loan applications. Hart has full ownership of his portfolio and applications, from structuring to underwriting and approving advances or funding, however both the underwriter and loan administration teams play a vital role in this process. Hart manages both the loan and deposit accounts of his portfolio, and it’s his job to grow both. This involves expanding existing relationships and finding new connections. As such, Hart attends many network events and business functions. Hart also conducts regular site visits, given that many of the loans he manages are tied to commercial real estate. These visits span both completed developments and active construction projects. Hart meets with members to monitor progress and the status of security.  

Lastly, in his role as a Corporate Account Manager, Hart plays a key role in overseeing the credit union’s syndication loans. This involves collaborating with financial institutions across Canada to foster strong relationships and contribute to the growth of the portfolio. At the heart of it all is his unwavering focus on members – every aspect of his work is driven by their needs, goals, and success. 

Continuous learning and improvement: 

For Hart, continuous learning and improvement starts with constantly asking questions. He makes a point to dig deeper into the “why” behind things, as this helps him see the bigger picture and avoid repeating mistakes. Additionally, he always takes time to reflect on his experiences and his skillsets, considering what worked well, what could be better next time, and what skills he can continue to develop. Hart says this cycle of questioning, exploring, and reflecting keeps him moving forward and becoming the best version of himself. 

Keys to success: 

Hart says the biggest contributing factors to his success have been hard work and willingness to learn. His strong work ethic was instilled in him by his parents, and he’s noticed these efforts help him stand out and succeed in his career. Additionally, his eagerness to learn – whether by enrolling in courses or volunteering for committees and task forces – has allowed him to broaden his skillset and demonstrate his strength as a team player. 

Recommended reading (or other resources) for young leaders: 

Hart names Good to Great by Jim Collins as his favorite leadership book – a recommendation from his mentor back in 2021 that continues to resonate with him today. He also suggests Start with Why by Simon Sinek and Turn the Ship Around by David Marquet. 

Guiding principles: 

Hart’s guiding principles center around honesty and transparency. He believes that clear, truthful communication is the foundation of trust in any relationship. In every action and interaction, he strives to be genuine, staying true to himself no matter the circumstance. Naturally hardworking, Hart approaches each task with a strong sense of responsibility and a commitment to doing his best, confident that consistent effort leads to meaningful results. Above all, he leads with kindness, treating others with respect in every situation. These values not only define his professional approach but also reflect how he aims to live his personal life. 

CUYLM participation: 

Hart served as a member of the CUYLM Executive Committee from 2021 to 2023. He says CUYLM had a huge impact on his career progression by significantly enhancing his leadership skills and providing numerous opportunities to collaborate on projects and work in team settings. He says it consistently challenged him to step outside of his comfort zone, which accelerated both his personal and professional growth. Through his involvement, Hart was able to build meaningful connections, not only with CUYLM executives but also with others across the wider credit union system. He says this was instrumental in expanding his network and broadening his perspective within the system. 

Credit Union Young Leaders of Manitoba is building on the United Nations’ designation of 2025 as the International Year of Cooperatives by inviting our credit union colleagues to show the world what A+ service looks like.

We’re proud to continue our province‑wide Member Service Excellence Spotlight, which recognizes outstanding service across all credit unions. It’s a chance to shine a light on your amazing colleagues!

Nominate a teammate or share your own story of outstanding service in 2025 using the form below:

CUYLM's Member Service Excellence Spotlight - Nomination Form

Each quarter, one inspiring nominee will be selected to receive a gift card and be featured on CUYLM’s platforms (with their permission, of course!).

Stay tuned for an announcement about our Q3 winner!

If you nominated someone last quarter but your nomination was not selected, we encourage you to nominate them again!

Q4 nomination deadline: Wednesday, December 31, 2025.

Executive Committee Recruitment

We’re excited to share that we are currently recruiting for positions on the CUYLM Executive Committee to serve 3-year terms starting January 2026. Applications will be accepted until Friday, November 14. Visit this page to learn about the benefits of serving on the committee, eligibility requirements, and apply today!

Mentorship Program

We’re also pleased to share that our Mentorship Program has been successfully running since the beginning of the year and will conclude on November 5. During the year, mentors and mentees have been meeting and learning valuable leadership skills. Stay tuned for our year-end recap!

2025 Inclusive Leadership in Action workshop

Growing Together: Young Leaders Explore Inclusive Leadership in Action

On September 25, 2025, emerging leaders from credit unions across Manitoba came together for CUYLM’s impactful workshop on Equity, Diversity, and Inclusion (EDI) coaching and leadership skills.

The in-person session, Inclusive Leadership in Action, was led by Phyllis Reid-Jarvis, MPH, CPC, DISM Certified, a respected leadership coach known for her work in intentional and inclusive leadership. Phyllis created a thoughtful and safe environment for participants to engage in meaningful conversations about bias, belonging, and the power of inclusive practices.

Participants explored topics such as the Invisible Caste System and its influence on workplace dynamics, learned practical EDI tools for effective coaching, and developed strategies to create safe spaces for dialogue. The session also encouraged personal reflection on empathy, self-awareness, and emotional intelligence – essential skills for anyone striving to lead with authenticity and compassion.

“Phyllis gave us the confidence to lean into these sensitive conversations with more understanding and compassion,” one attendee shared. “It was a powerful reminder that leadership isn’t just about professional growth –  it’s about empathy, awareness, and the courage to face uncomfortable truths.”

Workshops like this bring young leaders from across the province together to learn, connect and grow.  They also highlight the credit union system’s shared commitment to leadership development and inclusive practices – strengthening our cooperative values and shaping a more equitable future for all.

A very special thank-you to CUMIS for generously sponsoring the event and supporting the development of emerging credit union leaders across Manitoba.

KAIROS Blanket Exercise

On September 26, 2025, the CUYLM executive committee, alongside members of CUMAM, gathered at the Indigenous Family Centre in Winnipeg for a powerful and eye-opening experience: the KAIROS Blanket Exercise.

This immersive workshop, hosted by the Indigenous Family Centre Executive Director, Shannon Perez, offered participants a unique opportunity to explore the shared history of Indigenous and non-Indigenous peoples in Canada. Through storytelling and guided reflection, the KAIROS Blanket Exercise traced the impacts of colonization – from treaty-making and land displacement to the legacy of residential schools and ongoing systemic inequities. Participants stood on blankets representing the land, which were gradually removed to symbolize the loss of territory and rights. As facilitators narrated historical events and invited participants to embody different roles, the exercise fostered a deeper emotional and intellectual understanding of the lived experiences of Indigenous communities.

This visit underscored CUYLM’s dedication to reconciliation and community engagement, aligning with cooperative values of respect, equity, and social responsibility.

We extend our heartfelt thanks to the Indigenous Family Centre for welcoming us into their space and guiding us through such a meaningful journey. Experiences like these remind us that leadership is not only about vision and strategy – it’s about humility, understanding, and walking together.

Learn more about the Indigenous Family Centre and the KAIROS Blanket Exercise here: https://www.indigenousfamilycentre.com/the-blanket-exercise

Calling All Young Leaders!  

Credit Union Young Leaders of Manitoba is recruiting for four positions on the CUYLM Executive Committee to serve 3-year terms starting January 2026.    

Are you interested in being a part of a team that:  

• Empowers other young leaders to grow and prosper in and for the credit union system?  

• Provides a forum for young credit union leaders to share ideas and visions?  

• Promotes and encourages opportunities for peer and senior leader networking?  

• Increases the visibility of the credit union system to the community?  

• Mentors young credit union leaders?  

• Collaborates and shares activities with the National Young Leaders Committee?  

Have we sparked your interest? Here's a little more info for you...  

Your time on the committee will be as valuable and rewarding as you want to make it. The committee provides you with opportunities, and it's up to you to make the most of it!  

Here's what to expect at the very least:  

• Active participation on an assigned project team to accomplish tasks and goals for the year

• Monthly 1 hour committee video conference call and related prep work

• Approximately two in-person planning sessions with the full committee

• The opportunity to attend networking and development events that may include system conventions, golf tournaments, career fairs, speaking arrangements and more

• Up to 3-4 committee members are selected to attend these events

• The opportunity to represent CUYLM at the national conference and/or other system-related events (that may include system conventions and meetings) if you progress into the role of Vice Chair or Chair

• And most importantly, the chance to network and meet other young leaders within the credit union system who have the same passion you do for making positive changes in our system!

Are you ready to take the next step?   

To be eligible to apply for a position on the CUYLM Executive Committee, applicants must be:  

• Prepared to be fully engaged in committee meetings. Committee meetings are hosted virtually every month for an hour in duration. Sub-committee meetings are held in addition to the committee meeting on a schedule dictated by the sub-committee.  

• Excited to contribute to the creation and execution of CUYLM’s annual plan, including development and delivery of events and initiatives.  

• Age 37 years or less at the time of application.  

• Have not previously served as a member of the committee.    

• Attain full support and a short reference from your direct manager/supervisor.  

Apply now:  

Visit our website to learn more and apply.  

Please apply on or before November 14, 2025.  

Join us for a virtual info session:  

If you’re thinking about applying and would like to know more about CUYLM, our recruitment process, or what it’s like to serve on the Executive Committee, join us for a virtual coffee break where we’ll answer your questions.  

Date: October 29, 2025  
Time: 11:00 AM  

If you’re interested, please register here.

Application Review Process  

Applications will be reviewed by the current CUYLM Executive Committee. The committee strives to establish an Executive Committee that is comprised of engaged and active young leaders while also balancing the need for proportionate representation across credit unions, including size and geographical location (rural vs. urban).    

CUYLM strives to be comprised of talented and dedicated members with a diverse mix of expertise, experience, skills, and backgrounds. The skills and backgrounds collectively represented on the committee reflect the diverse nature of our membership and the environment in which the committee operates.  

In the instance where there are two candidates who are equally qualified for the position, preference may be given to the candidate whose credit union is not yet represented on the committee.   

Questions:  

Please direct any questions to: cuylm@cucm.org.  

MC (Maria Cristina) Laureano 

Community Relations & Social Media Specialist, Assiniboine Credit Union 

Career: 

Start in the credit union system: 2018 

In high school, MC contemplated becoming either an architect or a doctor, though she wasn’t certain which path to follow. She initially pursued medicine but realized it wasn’t the right fit for her. 

Instead, MC went on to complete post-secondary studies in communications and politics, which paved the way for her career as a communications professional in government and non-profit organizations.  

Eventually, she transitioned into the private sector, starting with a role in the insurance industry for just over a year. Since then, she has been with Assiniboine Credit Union where she continues to grow professionally. 

A typical day: 

MC says that every day looks different, and that’s one of the things she finds most interesting about her role. On any given day, she might be crafting a communications plan, reviewing grant and sponsorship applications, or engaging with members through social media. The variety keeps her work dynamic and rewarding. 

Continuous learning and improvement: 

MC is a lifelong learner who embraces every opportunity to grow, both professionally and personally. Through her workplace, she participated in the Winnipeg Chamber of Commerce’s Leadership Winnipeg program. Outside of work, she continues to challenge herself academically and is currently completing her master’s degree. 

Keys to success: 

MC says the biggest contributing factors to her success are that she is creative, curious, hardworking, open-minded, and enjoys working with and supporting others. 

Recommended reading (or other resources) for young leaders: 

One book that recently left a deep impression on MC is The Myth of Normal: Trauma, Illness and Healing in a Toxic Culture by Daniel Maté and Gabor Maté. She notes that it is a medical book, in a way, but it also explores the importance of balance, whatever that may look like for each individual, and the impact of stress and trauma on our lives.  

Guiding principles: 

Growing up, MC lived by the golden rule: treat others the way you want to be treated. But in recent years, her perspective has evolved. She now embraces the platinum rule: treat others the way they want to be treated. 

CUYLM participation: 

MC served on the CUYLM Executive Committee from 2022 to 2024. She appreciated the opportunities the committee provided to network with colleagues from credit unions across Manitoba. 

Yomi Oduwobi, PhD 

Compliance Officer, Me-Dian Credit Union 

Career: 

Start in the credit union system: 2019 

Growing up in an academic family, Yomi was surrounded by role models who nurtured his eclectic career ambitions, from travel journalism and law to lecturing and research. Their support and encouragement laid the foundation for a career path as multifaceted as his interests. 

He began his professional journey in academia, working as an international university researcher and instructor of English literature and English communication skills for law students. Seeking broader experience, Yomi pivoted to a project management role through an internship at Credit Union Central of Manitoba (CUCM), which led to a role as Manuals Project Assistant in the Lending and Compliance department. 

To gain frontline experience, he transitioned to a role in Member Services at Entegra Credit Union, before it merged with Assiniboine Credit Union, and later moved into his current role as Compliance Officer at Me-Dian Credit Union. 

A typical day: 

Yomi begins each workday by reviewing his calendar to prioritize tasks and prepare for meetings. He then checks Me-Dian Credit Union’s intranet, The Lodge, and CUCM’s CUCommunity for the latest news and updates. Once briefed, he turns his attention to investigating suspicious transactions or fraud cases, alongside other operational matters. 

Throughout the day, Yomi collaborates closely with frontline operations and member services, providing support and guidance on regulatory compliance. He also responds to requests or inquiries from associates and teams across finance, lending, commercial, governance, and project management. 

His interdisciplinary background is an asset when consulted on legal issues such as wills and estates, powers of attorney, contracts, fraud and scams, as well as the development and interpretation of policies and procedures. 

Continuous learning and improvement: 

Yomi is a lifelong learner whose academic and professional qualifications reflect his commitment to continuous growth. He holds bachelor’s degrees in both English and Law, a master’s and doctorate in English Literature, and a postgraduate diploma in Project Management. His credentials also include the Project Management Professional (PMP) designation, Canadian Anti-Money Laundering Institute (CAMLI) Compliance Officer and Practicing Associate designations, along with several management certifications. 

An avid reader and world traveler, Yomi approaches every experience as an opportunity to learn. Passionate about acquiring and sharing knowledge, he looks forward to conducting research and creating presentation materials for Me-Dian Credit Union’s monthly compliance training sessions. 

Keys to success: 

Yomi sees knowledge as the driving force behind his success. With a strong academic foundation and a wide range of experience, he is often regarded as a wellspring of insight. Equally important is the support and encouragement he receives from family, friends, and colleagues, who motivate him to continuously improve, pay it forward, challenge assumptions, and subvert stereotypes. 

Recommended reading (or other resources) for young leaders: 

• Think Big: Unleashing Your Potential for Excellence by Ben Carson 

• The Gap and the Gain: The High Achievers’ Guide to Happiness, Confidence, and Success by Dan Sullivan 

• Outliers: The Story of Success by Malcolm Gladwell 

Guiding principles: 

• Keep your dream alive; it will require patience and hard work. 

• Becoming your authentic self may take time; appreciate the process as you evolve. 

• Be knowledgeable and resourceful; opportunities may come when you least expect. 

CUYLM participation: 

Yomi served on the CUYLM Executive Committee from 2021 to 2023, an experience that directly paved the way for new career opportunities. During his tenure, he led the subcommittee responsible for launching CUYLM’s Mentorship Program, working closely with fellow committee member Randy Dagasdas, CEO of Me-Dian Credit Union. Recognizing Yomi’s skills, Mr. Dagasdas was elated when Yomi later accepted a position at Me-Dian Credit Union. 

Looking for resources to aid your leadership development? CUYLM’s Learning Commons is a collection of resources curated by the CUYLM Executive Committee. The Learning Commons contains recommendations for books, articles, podcasts, videos and more on a wide variety of topics.

September 2025 Update:

We’ve added new resources! The theme of this update is clarity in the workplace. See what’s new below.

Reading:

• Crucial Conversations: Tools for Talking When Stakes are High - Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

• How to Create Clarity Amidst Uncertainty - John Baldoni, Harvard Business Review

Video:

• Clear is Kind - PG-ish Podcast feat. Brené Brown

Megan Andrews

Manager, Consumer Lending, Steinbach Credit Union

Career:

Start in the credit union system: 2010

Megan began her career as a part-time Member Services Representative at Assiniboine Credit Union. After transitioning to full-time, she advanced to a Senior Member Services Representative / Member Service Coordinator, where she focused primarily on front-line operations. Eager to move into lending, she shifted into a dual role as a Senior Member Services Representative / Financial Services Representative, eventually specializing as a Financial Account Manager.

Following a maternity leave, Megan joined Westoba Credit Union as an Assistant Branch Manager, then progressed to Branch Manager. After just over a year, she transitioned to Manager, Branch Service and Operations. Today, she has returned to her passion for lending in her current role as Manager, Consumer Lending at Steinbach Credit Union.

A typical day:

Megan’s day typically involves reviewing and approving lending deals that exceed her team’s authority limits and supporting her team through complex or challenging cases, which she says are increasingly common. Coaching and development are also key parts of her daily routine. She collaborates closely with the other two Consumer Lending Managers to identify opportunities for improvement and ensure a consistent, unified approach. She also works alongside her director to enhance and streamline branch processes.

Continuous learning and improvement:

Early in her career, Megan made a point to volunteer for every committee, process improvement initiative and task team available. These experiences gave her a deep understanding of end-to-end processes and highlighted areas for improvement. She has continued that practice, while also investing in formal education. Megan recently completed a Change Management Certificate and is currently pursuing the Governance Professionals of Canada Certification. Continuous learning is a priority—not just for Megan, but also for the teams she leads.

Keys to success:

Megan’s network has been a cornerstone of her success. She feels fortunate to have a strong circle of supporters—both within and outside the credit union system—who encourage her, challenge her, and offer honest feedback when she needs it most. She says maintaining those relationships has been invaluable. She also believes in stepping up, even when it feels intimidating. Volunteering for committees or projects not only expands your knowledge but also showcases your insights and contributions to others.

Recommended reading (or other resources) for young leaders:

Megan recommends anything Simon Sinek. She also notes that Jay Shetty has an amazing podcast that covers a variety of different topics.

Guiding principles:

Kindness, openness, clarity, and honesty. One principle Megan lives by is: “Clear is kind.” She keeps it posted nearby as a constant reminder. As a leader, Megan has learned that clarity, especially in tough conversations, is a form of kindness. It fosters growth, understanding, and development for everyone involved.

CUYLM participation:

Megan served on the CUYLM Executive Committee from 2021 to 2023. She says CUYLM was instrumental in expanding her professional network. It connected her with a diverse group of emerging leaders, as well as seasoned executives across the credit union system. These relationships have helped her build a strong support base, gain valuable insights, and open doors to new opportunities that have propelled her career forward.

Looking for resources to aid your leadership development? CUYLM’s Learning Commons is a collection of resources curated by the CUYLM Executive Committee. The Learning Commons contains recommendations for books, articles, podcasts, videos and more on a wide variety of topics.

August 2025 Update:

We’ve added new resources! The theme of this update is leading as a quiet leader. See what’s new below.

Reading:

• Quiet: The Power of Introverts in a World That Can’t Stop Talking - Susan Cain

• Emotional Intelligence and Leadership Effectiveness - Center for Creative Leadership

Podcast:

• What Do You Know To Be True: Lead with Quiet Confidence

Video:

• The Power of Introverts - Susan Cain