Member Service Excellence Spotlight: Stephanie Bolduc, Steinbach Credit Union

We’re thrilled to recognize Stephanie Bolduc, Member Service Representative from Steinbach Credit Union as our Member Service Excellence Spotlight winner for Q2!

Stephanie was nominated by a colleague for stepping in to help members avoid a fraudulent situation, an outstanding example of care and vigilance in action.

Her journey began at Interior Savings in Ashcroft, BC, where she spent four years building strong relationships and supporting members. After relocating to Manitoba, she continued that journey with SCU in Steinbach, where she’s been making a difference for the past four years. Stephanie’s experience spans industries, from financial services to the airline sector, even supporting her husband’s diamond drilling business. Each chapter has shaped her empathy, grit, and ability to truly listen.

At SCU, she’s known for putting members first, not just as clients, but as people. She wears her “mom hat” with pride, offering thoughtful advice and heartfelt support. It’s not just about transactions, it’s about helping members leave with a smile, feeling seen and heard. To be part of a credit union is to be part of a family, and Stephanie embodies that spirit each day.

We received many inspiring nominations this quarter, each one a testament to how Manitoba’s credit unions go above and beyond in supporting their members with care, commitment, and heart. Thank you to everyone who participated!

Our Member Service Excellence Spotlight nominations for Q3 are now open! CLICK HERE to learn more and submit a nomination!