Member Service Excellence Spotlight: Daniela Damm, Access Credit Union
We’re thrilled to recognize Daniela Damm, Member Service Representative from Access Credit Union as our Member Service Excellence Spotlight winner for Q3!
After 15 years in the dental industry, Daniela decided to take a leap and completely change careers. During her daily commute from St. Malo to Winnipeg, she spotted a job posting and thought, why not try something new?
One year later, Daniela says working in the credit union system is so much more than she imagined. She loves connecting with members, investigating unique situations, and building relationships. Every day brings something different, and the team at Access Grunthal branch has been phenomenal.
What drives Daniela to go above and beyond? Members. She is passionate about understanding their perspectives, helping them through challenges, and making their experience exceptional. She turns moments of waiting—like when technology is catching up—into opportunities to build and strengthen relationships.
Her dedication earned her a Member Service Excellence Spotlight nomination from her supervisor.
During a routine interaction, Daniela’s sharp attention to detail led her to notice something unusual. Taking the initiative to investigate, she uncovered that a member had been targeted by a scammer. Thanks to her diligence and sound judgement, her credit union was able to act swiftly to protect the member. Her efforts in going above and beyond for the member did not go unnoticed and is just one of many examples of Daniela’s dedication to delivering A+ service.
When asked what being part of a co-operative means to her, Daniela shared:
“Being part of a co-operative for the first time has been eye-opening. Moving from a privately-owned dental office to a member-driven organization has taught me so much about collaboration and community. Even though Access is a large company, this branch feels like family.”
Her advice: Give members your heart. See things from their perspective and go beyond the transaction. We’ve all been in their shoes—be the person who makes a difference.
Congratulations, Daniela, for being selected for the Member Service Excellence Spotlight in Q3!
We are currently accepting nominations for Q4! Nominate your colleagues before Wednesday, December 31!
Member Service Excellence Spotlight - Q4 Nominations Open Now! — CUYLM