Member Service Excellence Spotlight: Now Accepting Nominations!

We’re proud to continue our province‑wide Member Service Excellence Spotlight, which recognizes outstanding service across all credit unions. It’s a chance to shine a light on your amazing colleagues!

One inspiring nominee per quarter will be selected to receive a gift card and be featured on CUYLM’s platforms (with their permission, of course!).

Nominate a teammate or share your own story of outstanding service in 2026 using the form below:

CUYLM's Member Service Excellence Spotlight - Nomination Form

Submissions for this quarter are now open and must be received by Tuesday, March 31, 2026.

Exceptional member experiences happen in every corner of our credit unions — not just at the front line.

You may have recently:

  • Seen an employee provide thoughtful guidance on products or services

  • Observed someone take extra time to educate a member about fraud prevention and financial safety

  • Helped advocate for a member to receive a loan or deposit solution that truly fit their needs

  • Watched colleagues collaborate behind the scenes to resolve a complex issue

  • Noticed an individual go above and beyond to ensure a member felt supported and valued

Great service can come from any role, including member service, lending, IT, operations, contact centers, and leadership. If you’ve witnessed a moment that stands out, this is an opportunity to recognize the impact it made.

Recognizing SuccessCUYLMMember Service Excellence Spotlight