Credit Union Career Profile: Zachary Kirkness, Me-Dian Credit Union

Zachary Kirkness

Member Service Representative Supervisor, Me-Dian Credit Union

Career:

Start in the credit union system: June 2025

Football was Zachary’s passion throughout high school, and it has remained an important part of his life ever since. He played in the junior football league in British Columbia for several years, returned to play in Winnipeg, and later transitioned into coaching.

Outside of football, he built a career in retail, working his way up to a store manager role.

In 2025, while seeking a career change, Zachary learned about an opportunity with Me-Dian Credit Union. He joined as a Member Service Representative (MSR), and through his dedication and growth in the role, advanced to the position of Supervisor.

A typical day:

On a typical day, Zachary provides support to members and answers their questions. He also serves as a go-to resource for MSRs, stepping in to provide clarification and hands-on support when needed. He enjoys helping both members and colleagues. He also completes various in‑branch responsibilities assigned to him to keep daily operations running smoothly.

Continuous learning and improvement:

Zachary isn’t afraid to ask questions, whether the task is big or small. He believes indulging your curiosity is a great way to learn, and he uses every opportunity to build his knowledge and grow his skills.

Keys to success:

Key to Zachary’s success is the strong support system around him. In his personal life, his family and girlfriend have played an important role, offering steady encouragement and care. In his professional life, his manager, the MSR team, and the broader Me‑Dian Credit Union staff have all contributed to his growth by being consistently helpful and supportive.

Recommended reading (or other resources) for young leaders:

Zachary recommends The 7 Habits of Highly Effective People by Stephen Covey, a book he first encountered when he began working at Me‑Dian and chose to read on his own time. He finds it is an eye‑opening guide that encourages greater productivity, personal growth, and long‑term success.

Guiding principles:

Hard work beats talent. That’s a principle Zachary learned during his football career, and he carries it with him every day. Whether he’s at work or coaching on the field, he puts full effort into everything he does, and this dedication is the foundation of his success.