Member Service Excellence Spotlight: Marlee Jasper, Access Credit Union
We’re thrilled to recognize Marlee Jasper, Managing Partner, Access Credit Union as our Member Service Excellence Spotlight winner for Q1 2026!
For Marlee, a career in the credit union system began fresh out of high school, and over the past 15 years, it has grown into a passion rooted in service, empathy, and doing what’s right for members.
Encouraged by her mother and aunt, both long‑time credit union employees, Marlee started her journey as a Member Service Representative (MSR). Unsure at first what path she wanted to pursue, she quickly discovered a love for the credit union system and the meaningful connections built with members every day.
Her career progression reflects her dedication to learning and growth, moving from MSR to Senior MSR, then into a Lending Administrator role, Lender, Senior Lender, and eventually into management. Along the way, she worked at two credit unions that later merged with Access Credit Union, giving her a deep understanding of the cooperative system and the communities it serves.
The story that led to Marlee’s nomination highlights her compassion and leadership, particularly when supporting a member experiencing cognitive challenges. Recognizing that added stress and confusion could make the situation more difficult for the member, Marlee took a thoughtful, proactive approach. She reminded colleagues to handle interactions with care, patience, and kindness, ensuring the member felt reassured and supported at every step.
By acknowledging the member’s concerns, offering calm reassurance, and approaching each interaction with empathy, Marlee demonstrated what exceptional member service truly looks like — meeting members where they are and responding with understanding, even in complex situations.
To Marlee, being part of a cooperative means coming together for the good of members, colleagues, and communities. She values relationships, whether with members, her team, local organizations, or community partners, and believes strongly in supporting one another however possible. While she understands the importance of compliance and policy, she also knows that great service often means thinking creatively and ensuring decisions truly make sense for the member.
When asked what advice she would share about delivering excellent member service?
Marlee keeps it simple: Do the right thing. Get to know your members, understand their needs, know your policies, and meet in the middle whenever possible. Above all, be human, because kindness, connection, and care make all the difference.
Nominations for the Q2 2026 Member Service Excellence Spotlight are now open!
Submit your nomination by Tuesday, June 30, 2026 and help us recognize outstanding service across the credit union system.