Member Service Excellence Spotlight: Jonathan Caballero, Compass Credit Union

We’re thrilled to recognize Jonathan Caballero, Member Service Representative from Compass Credit Union as our Member Service Excellence Spotlight winner for Q4 2025!

About a year ago, Jonathan began his journey in the credit union system with a genuine curiosity about banking and finance after visiting the Compass branch in Brandon. Coming from a retail background and while taking English courses, he made the transition with determination and a strong desire to learn.

Today, he’s thriving as a Member Service Representative (MSR) and continues to invest in his growth by taking courses, such as lending, to better understand the credit union system. While he’s still discovering where his long-term path may lead, one thing is certain: he truly enjoys serving members.

He was nominated after a co-worker noticed a member was having issues with their online banking. After visiting the branch several times, he took the time to write out instructions for her so she would have better guidance. The member was sincerely appreciative of it, and it is just one of many times Jonathan puts members first.

He goes above and beyond every day, always putting himself in members’ shoes. He understands that not everyone’s situation is the same, and he does everything he can to support them with patience, empathy, and care.

For him, every member who walks into the branch deserves the same level of respect. He treats members like family, not like a number, building real connections and making sure they feel comfortable and valued.

His advice? Treat people the way you want to be treated. If someone comes in having a bad day, he makes it his goal to help turn it into a better one.